About Us
CMC Workshop is a small village garage located in Horton Heath, Southampton. Whilst it has been running as CMC Workshop since 2014, there has been a garage on the site for over 70 years and an MOT station for most of that time. Since taking on the business, we have built a great team who can carry out multiple services. Geoff (Owner) has ensured all mechanics have up to date training under the IMI. Over the years, we have developed ourselves in providing equipment and training necessary to cover most needs. This includes up to date diagnostic equipment, a tyre changer and balancer, and training in Hybrid vehicles.
We are a proud member of The Motor Ombudsman accreditation scheme and are accredited to the CTSI-approved Service and Repair Code of Practice, ensuring we operate to the highest standards of service and offering peace of mind for customers.
We pride ourselves in customer care and will aim to do whatever is reasonably possible to resolve an issue. If you have a problem, please get in touch with us by contacting via email at cmcworkshop@forcefield.co.uk. We will look into what’s happened and aim to provide you with a response within 2 working days, and no later than 8 weeks after you’ve contacted us.
If you’re not happy following the conclusion of our complaint handling procedure, we are accredited to the Service and Repair Code and you can complain to The Motor Ombudsman “TMO,” who is our certified Alternative Dispute Resolution (ADR) provider. The Motor Ombudsman will offer free impartial information and, if appropriate, an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern.
For further information, you can visit The Motor Ombudsman’s website at www.themotorombudsman.org or call their Information Line on 0345 241 3008. Calls are charged at your local rate.